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Technical Consultant

Technical Consultant

On ינואר 27, 2016, Posted by , In היי טק - תוכנה, With No Comments

Provide solutions to customer queries, on a deep technical level. Provide 2nd and 3rd tier support.

Responsibilities:
• Provide functional expertise in the technical support process
• Work with customers to ensure highest satisfaction level
• Documenting all case details, investigation and resolution
• Communicating with QC & Product Management in order to bring to product problems resolutions
• Creating knowledge units for the knowledgebase
• Training courses
• Providing consulting services – on-site support and specific training

JOB QUALIFICATIONS:
• Familiarity with iBOLT / other integration tools – MUST
• Familiarity with databases (at least MSSQL / Oracle)
• Familiarity with XML (at least as a concept)
• Familiarity with web services
• Familiarity with enterprise architecture
• Experience in providing customer care

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